Accredited Contact Centre Learnerships
Call Centre Training
Investing in Contact Centre and Business Process Outsourcing Learnerships can have major benefits for your staff and your company overall. Effective call centre training will give your employees that knowledge and skills to manage customer interactions, streamline business processes and enhance overall business efficiency. You’ll ultimately increase customer satisfaction and loyalty while maintaining efficient business processes.
These learnerships follow a blended learning approach
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Our Contact Centre Learnerships
Give your staff effective customer service training
By enrolling your staff in this learnership they will gain knowledge in handling customer inquiries, resolving issues effectively and implementing BPO processes. This is the perfect way to ensure your business develops effective long-term customer relationships which will improve customer satisfaction and loyalty.
Level 3 | SAQA ID – 93997
Overview
Below are just a few of the skills you can expect your staff to learn from our contact centre and business process outsourcing learnerships:
- Effective Customer Service
- Working in a team
- Using communication technology
- Data capturing
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Accredited Learnerships
Take a look at our other learnership offerings to find a BBEEE training solution that’s suitable for your Skills Development needs.
